You must contact us with your name and order number before returning any items. Vouchers purchased in 2020 may be used during 2021. Customers using the credit card instalment option are asked to inform The Australian Ballet as soon as possible if their credit card details change. Gift in style with our beautiful range of stationery that celebrates the beauty of ballet and shows exquisite moments on and off the stage. We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete and up-to-date. You don’t choose ballet. Experience the world behind Australia’s national ballet company. You may access information about you held by us (subject to some exceptions allowed by law). Third-party vendors, including Google, will display The Australian Ballet’s advertisements across the internet. E.g. The Australian Ballet does not disclose personal information to overseas recipients for any purpose. If an upgrade can be accommodated, the additional charge will be debited upon seating allocation. TodayTix, Classictic, Luxury Escapes, Sydney Visitor Centres, and our venues and their ticketing agencies are authorised third party ticket sellers of The Australian Ballet. Single ticket buyers will be charged a processing fee of $10 per ticket online and $15 per ticket if arranging an exchange with our customer experience team over the phone. Ticket holders have been contacted via email. For more information please contact our customer experience team. Ticket prices may be dynamically adjusted, either up or down, based on real-time market demand and without notice. For more information visit our Children at the Theatre page. Parents, guardians and/or teachers are asked to meet their children promptly at the conclusion of classes and workshops. Your original tickets will be released and placed back on general sale upon finalisation of your online exchange order. The Australian Ballet may use cookies on this website to facilitate online transactions and develop patterns of site usage. The Bolshoi Ballet in Russia has been going ahead despite the coronavirus pandemic moving through the country. Currently sold out! The data protection laws in other countries may not provide an equivalent level of protection to Australian privacy law. Gift Cards may not be redeemed for merchandise or other ancillary items sold at the Venue or by any other agencies. Every possible effort is made to deliver classes, workshops and events as advertised however the schedule is subject to change or cancellation without notice. Principal Package Holders). All fees are subject to change without notice. Available concessions may vary between performances and venues, may be based on purchases as either a Season Package or single ticket and may change at any time without notice. Lost program vouchers are not able to be replaced. It comes as London’s famous opera house is just one of the music institutions to be affected by COVID-19, with many of its upcoming productions now forced to be cancelled or postponed.. Live-streamed via Facebook and the #OurHouseToYourHouse playlist on YouTube, virtual performances are including appearances from some of the industry’s most talented ballet dancers and opera singers … Gift Cards may be redeemed for tickets for The Australian Ballet’s performances, classes and events, Season Packages, shop items and Ballet TV and other ancillary items sold directly through The Australian Ballet. In addition, unless you ask us not to, we may use the information to: We collect personal information directly from you, or from a person acting on your behalf, when it is provided for ticket/product purchase, Season Package purchase, online registration or competition entries. As they look beyond this latest disruption, Jansson J. Antmann talks to Scannella, Pastor and Lisa Pavane, Australian Ballet School Director and former prima ballerina, about the impact on the ballet … Account credits can only be used for purchases through The Australian Ballet. Tickets can only be exchanged for tickets sold directly through The Australian Ballet. Gift Card expiry dates are non-negotiable and can not be extended. To avoid the original (greater) charge in the first instance subscribers requesting these changes are advised to renew by phone. For more information about the scheme, visit companioncard.gov.au. Occasionally delivery may exceed these timelines for reasons outside of our control. Mobile phones must be switched off before the performance. The balance will then be deducted as three equal payments on the dates noted above. A cookie is a small text file that a server places on your hard drive to identify that subsequent requests to a site have come from the same user. Change requests submitted during the 2021 Season Package sales period will be assessed for the 2022 season. C-Reserve: These seats may be located to the rear or side of the auditorium and have a restricted view of some peripheral elements of the ballet. In reality, the lessons offered earlier this month by The Australian Ballet were a little more gentle than usual, and involved a lot more laughter. We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. Express orders within Australia: Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. If you are exchanging into new tickets of a higher value you will be required to pay the price difference in addition to any applicable fees upon finalising your exchange. For security reasons, you may be required to put your request in writing. We will advise you on the next steps. Cheque, cash or money order are not accepted. If applicable, relevant proof of entitlement must be provided when booking. Update my browser now, Live Performance Australia (LPA) Code of Practice, Free ticket exchanges available closer to each performance, Account credits if you are sick and unable to attend, For any cancelled performance your choice of a refund, credit or donation will be processed within 14 days of request, update you about The Australian Ballet, its programs and services, such as Season Packages, performances, products and special events, inform you about products, services and events from affiliated organisations in which you may be interested, solicit sponsorship, donations or other support for the organisation, contact tracing purposes related to COVID-19, service providers that assist us with certain functions and activities, in which case we impose appropriate privacy obligations on the service provider (e.g. Aisles, stairways and stairwells must be kept clear at all times. Tickets purchased directly through The Australian Ballet may be only be exchanged for performances within the same production. We take reasonable steps to ensure that all personal information held by the organisation is kept securely, both in a physical and electronic form, and to protect the information from unauthorised access, modification and disclosure, and from loss and misuse. The Seventh Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here. We are not able to issue a Lost Ticket Voucher for misplaced tickets which have been purchased via an unauthorised re-seller. Exchanges will not be finalised until payment, if required, is processed. Seats for series which do not include renewable seating (i.e. This includes, but is not limited to, the number of ballets in a given series, the concessions offered within a series or the performance venue, performance dates and times of a particular series or of The Australian Ballet’s performances generally. Where changes cannot be accommodated, subscribers will retain their original seats. Change requests are processed in order of receipt. The Australian Ballet does not ordinarily collect sensitive information, which includes information about a person's racial or ethnic origin, political or religious beliefs, sexual orientation, professional memberships or health information. Where a participant is a minor/child as defined by Australian law, a parent/guardian is accepting these Terms and Conditions on their behalf. This means you have not used, damaged, washed or laundered any of the items. She began ballet classes when she was three. Please see the latest updates regarding our performances and activities below. A-Reserve: Excellent seats that offer clear and unrestricted views of the stage. Subscribers (current Season Package holders) may pre-purchase discounted parking vouchers for the Primrose Potter Australian Ballet Centre Car Park with their subscription. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us. It seems perversely fitting that Dracula has lifted the curse of coronavirus over live performance. Mail and SMS communications Replacement and/or additional program vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741. Refund requests for any cancelled performances will require a valid credit card, and will be attempted within 14 business days. We take reasonable steps to ensure that personal information which is no longer required for any lawful purpose is destroyed or permanently de-identified. Season Package tickets will be distributed from February 2021. Please check with the venue directly for information regarding cloak room facilities. We look forward to returning to the stage in great shape and as soon as possible. Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances. Each code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on The Australian Ballet’s website or quoted to the customer experience assistant, at the time of booking and exactly as it appears in the offer/promotion. Visit The Australian Ballet Centre Car Park for more information or view their Frequently Asked Questons page. If you are found to be re-selling tickets for above 110% of the original purchase price, The Australian Ballet reserves the right to void the ticket in question. Ticket exchanges are subject to availability. Gift Cards may be redeemed online at australianballet.com.au or by phone on 1300 369 741. No responsibility is taken by The Australian Ballet for any travel or ancillary expenses incurred or for loss consequential from any amendment to advertised event details. The Australian Ballet will regularly assess online bookings and resolve such transaction payments as soon as possible. Subscribers are required to identify themselves as eligible for The Australian Ballet subscriber discounts by presentation of their mainstage ticket or by logging in to their account when purchasing through The Australian Ballet website. Badosa, 23, flew to Australia from Abu Dhabi, on the same flight that transported Bianca Andreescu’s coach, Sylvain Bruneau, who tested positive for the virus shortly after landing in Melbourne. Printed cast sheets will no longer be available for collection at the venue. Gift Cards can be purchased in any denomination above $10 over the phone. We share this information with credit card processing organisations as necessary to complete the transactions, but no credit card information is shared with any third parties or stored permanently on our web server. Premium: Centrally positioned seats that give the best views. All 2021 season tickets will be sent electronically. If the Gift Card identification code is lost or deleted the original purchaser must contact The Australian Ballet’s customer experience team to request the voucher be resent. In 2018, the Sydney Opera House introduced enhanced procedures to ensure the safety and security of audiences, including bag checks and electronic screening.. While The Australian Ballet makes every effort to ensure that prices on our website are accurate, errors may occur. New e-tickets will be sent via email . Where the value of items is purchased is less than the value of the Gift Card, the remaining value will be held on account by The Australian Ballet for future purchases by the Gift Card holder. Subscribers are eligible to take the instalment payment option when booking a Season Package. The Ballet Holiday option is only available for one year in every six. Some service fees apply when booking or exchanging tickets to performances by The Australian Ballet to cover the processing costs associated with the transaction. Principal Package Holders who have held the same package for five consecutive years or more are able to take a year's break or drop any number of ballets from their Season Package, and The Australian Ballet will take reasonable endeavours to allocate the same seats the following year. We reserve the right to pass on applicable charges to you if you provide wrong address information. Please note express delivery is not available to all locations or for orders in excess of 5kgs. See our full COVID-19 ticketing policy here. Casting details for all ballets (except for ensemble works) will be published on The Australian Ballet website as soon as available. In this situation, the cookie identifies your browser, not you personally. From time to time The Australian Ballet offers our customers special discounts, promotions, and other opportunities. Private Box 838 This has been absorbed into the ticket price. Event participants will be fully supervised during classes and workshops. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. By logging on, you will be deemed to have released and discharged The Australian Ballet from all liability which might arise. Original expiry conditions will apply. The Australian Ballet launches At Home with Ballet TV on Sunday, which will be free to stream for the next five months. The coronavirus pandemic is hitting the ballet community hard on a worldwide scale, and Ashley Ellis, principal dancer for the Boston Ballet, is doing her part to bring awareness. Huge changes coming to Australia Day in the wake of COVID-19 pandemic Eliza Mcphee For Daily Mail Australia. For mainstage performances, all patrons, regardless of age, must hold an individual ticket, including babes-in-arms. The School’s eight level programme aims to produce graduates of the highest calibre who are capable of integrating effortlessly into The Australian Ballet and top professional dance companies in Australia and around the world. For security purposes and in case of an emergency, the names of individual event participants will be required for all classes, workshops and tours. The Australian Ballet mailing address: Please note: Different fees may apply through our venue box offices or partner ticketing agencies Please check with individual selling agencies to find out more about their fees. Parking vouchers should be treated as cash. Proof of concession valid at time of purchase must be provided when purchasing Season Packages. Ballet Holidays must be arranged via The Australian Ballet customer experience team. In Russia, like the UK, measures to prevent the spread of coronavirus have resulted in the shut down of entertainment venues. However, this may not be possible due to, among other things, existing seating allocations and layout of the venue. Standard orders within Australia: please allow 10-14 working days from the date of the order, except where product listing indicates a different time-frame. Parking vouchers purchased in 2020 have been extended and will be redeemable until 31 December 2021. The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. This exciting project premieres in a free public screening at Federation Square digital façade in Melbourne on 17 January 2021 at 8pm – social distancing applies. Exchanged tickets may be subject to price differences. Subscribers may pre-purchase discounted program vouchers with their subscription. B-Reserve: Good seats that are either in a less central position or further back in the theatre. South Melbourne Delivery Centre View this photo on Instagram @ausballet / Via instagram.com In the event that sensitive information is collected this will only be undertaken with consent from the individual. Whilst The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only and delivery dates may be subject to change. She attended normal school during the day and took ballet classes after school. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. Instalments are collected in four equal payments. Everything you’ve ever wanted to know about this breathtaking art form. After the renewal date, all unpurchased seats will be released for reallocation. These may only be booked over the phone, by contacting The Australian Ballet Customer Experience Team on 1300 369 741 and proof of concession must be provided. The Australian Ballet collects financial information to execute purchase and donation transactions. Price Reserves are based on quality of view. If you have any questions or concerns about how we deal with your personal information, please contact our Privacy Officer on 1300 369 741. When lockdown restrictions lifted, 30 dancers from The Australian Ballet and The Australian Ballet School brought this new choreography to life on the picturesque Princes Pier in Port Melbourne. A campaign about career changes hasn't helped. Tickets for Step Inside events, talks and classes are non-refundable unless the event is cancelled. No refunds or exchanges will be offered for changes in casting. If you are not the original purchaser please contact the Head Booker to have your accounts linked or the tickets resent to their email address. In the event that the current Head Subscriber is unable to provide written authorisation, written authorisation must be provided by their Power of Attorney and/or the Executor of their Estate. Similarly, we collect information from telephone, email and written communications we have directly with you. Unless otherwise stated, promo codes issued by The Australian Ballet are valid for sales through The Australian Ballet only. School groups and groups of ten of more are not available to be booked at this time. The Australian Ballet is launching a series of online classes so people can learn ballet at home during the coronavirus lockdowns. The Australian Ballet "As Australia deals with the impact of the COVID-19 virus, we at The Australian Ballet are working to keep our audiences, artists and staff safe and healthy. Gift Cards purchased on or after to 31 March 2018 will expire 3 years from date of issue. Child (<18): available to individuals 18 years or under at the time of purchase. For the 2021 season, the instalment dates are as follows: Where a Season Package order includes a donation that is greater than one quarter the total transaction cost, the whole donation amount will be charged on the first payment. It is the responsibility of the participant to follow instructions given by tour hosts or class teachers to maintain personal safety. This may be in the form of a password or specific promotion code. They may have some restrictions to the view of the very sides of the stage, but this will mainly affect your view of entrances and exits rather than crucial elements of the ballet. After expiration any remaining Gift Card monies will be donated to The Australian Ballet's Education program. Coronavirus: dancers train from home in Rome under lockdown – video Five more online dances classes to try. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties which may differ from those outlined below. This week's announcement that David Hallberg is taking over The Australian Ballet has been a long time coming. Please note, for hygiene reasons some items are not eligible for exchange or refund except in line with consumer law. Hallberg's been fielding offers to direct various ballet companies since at least 2014, when injury kept him off the stage for two years.At the time, the offers weren't the right fit, and he didn't want injury to dictate the terms of his retirement. This upgrade may be carried out via our venue box offices, or by contacting The Australian Ballet customer experience team on 1300 369 741. Gift Cards purchased prior to 31 March 2018 have now expired. Exchanges cannot be completed once a performance has occurred. The Australian Ballet adheres to the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia. Tickets to The Australian Ballet performances, classes and events purchased through The Australian Ballet, whether online, over the phone or in person are subject to the following terms and conditions. David McAllister, the outgoing artistic director of the Australian Ballet, has had to be quick on his feet in adapting to coronavirus. If you are unable to attend your Step Inside event, please inform The Australian Ballet customer experience team to make your place available for others. You may wish to view availability first. Seats comparable to those originally held cannot be guaranteed. It is this person to whom all correspondence will be addressed, including tickets, renewal notices and instalment payment reminders. What’s behind that enchanted world you see on stage? If you believe your information holds errors or information is missing please notify our Privacy Officer and we will endeavour to correct or add the information as soon as possible. Available up to 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances, To complete an exchange over the phone call our customer experience team on, You will need to have your original tickets, credit card and subscriber details ready to process the exchange, 25% will be charged on receipt of booking. The Australian Ballet has clarified exactly why they won’t be coming to Brisbane next season. Ticket prices are correct at time of quotation or publication and are subject to change at any time without notice. Changing the date, seat or price reserve of your ticket(s) is easy via the phone or online. Physical Gift Cards will not be sent via post regardless of the delivery method selected at the time of purchase. The recipient must provide full contact details when redeeming a Gift Card. We've worked with our venues to ensure all appropriate safety measures are in place for our 2021 Season. If you are exchanging tickets that you did not originally purchase you may be required to contact the original ticket holder to connect your accounts. Items returned must be in ‘as-new’ condition. Instalments are restricted to one credit card per Season Package booking. Exchanges are subject to availability. Credit requests are subject to the timelines and conditions outlines in our COVID-19 ticketing policy. The Australian Ballet School is Australia’s national centre for elite vocational classical dance and the school of The Australian Ballet. See London Royal Ballet dancers train during lockdown London's arts and culture industry has been hard hit financially by Covid-19, with many worrying about the cultural lasting damage. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or have your order cancelled. Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required. Tickets to The Australian Ballet's events and performances are non-refundable except in the case of a cancelled performance or in line with our COVID-19 ticketing policy. If a subscriber is requesting a reduction in the number of seats, or a downgrade in seating area, the original Season Package amount will initially be charged if booking online. These seats have significant sightline restrictions and are recommended for a music-only experience. 9/12/2020. The Australian Ballet uses display advertising, including remarketing, to advertise online. International orders: please allow 14 –30 working days for delivery of merchandise items. Should you wish for the Season Package (whether it be the full package or just a specific seat(s) be transferred to another member of the group as the Head Subscriber, The Australian Ballet will require notification in writing, from both the current Head Subscriber and the new Head Subscriber. At australianballet.com.au or by phone on 1300 369 741 if you need to follow up an. Make tough decisions after COVID-19 hit artists around the world ’ s behind that enchanted world you on... Vouchers with their subscription disrupt a performance may be held for a specific period of time due to a request. That enchanted world you see on stage satisfied that you be considerate of the Australian only. 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